IT 2000

IT Helpdesk Administrator

100% Online Certification Training

This program offers an excellent entry point into the IT field, focusing on building and managing networks for businesses and organizations.

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Certifications earned

What does an IT Helpdesk Administrator do?

IT Helpdesk Administrators have the versatility to work across diverse industries and organizations. From corporate headquarters to field offices, businesses rely on PC Technicians to set up desktop and mobile devices, manage computer networks, and resolve technical issues. In some cases, responsibilities may also include overseeing an organization’s telecommunications systems.

  • Demonstrate knowledge of operating system (OS) fundamentals, network technologies, and design principles

  • Install, configure, upgrade, and maintain PC workstations and SOHO networks

  • Manage and troubleshoot basic network infrastructures, including the use of common ports and networking protocols

  • Set up and maintain wired and wireless networks in compliance with industry standards, utilizing modern testing tools

  • Diagnose and resolve performance and connectivity issues affecting PCs and networks

  • Exhibit strong soft skills expected of an IT Helpdesk Administrator, including professionalism and effective communication

What You’ll Learn – IT 2000 IT Helpdesk Administrator

A Helpdesk certification establishes a solid foundation for a long-term career in IT. This program consists of three courses—IT Professional Skills and Ethics in the Age of AI, A+, and Network+—all designed to prepare you for a career as an IT Helpdesk Administrator. Throughout these courses, you will develop the skills necessary to work with personal computer hardware and operating systems, including installation, PC assembly, system upgrades, repairs, configuration, troubleshooting, diagnostics, and preventative maintenance.

The IT Professional Skills and Ethics in the Age of AI course equips learners with critical soft skills, emphasizing communication, problem-solving, time management, and adaptability within the context of AI and modern technology.

The A+ certification demonstrates technical expertise and validates the ability to support a broad range of hardware and software. The Network+ certification confirms proficiency in networking technologies and establishes competence in network administration and support.

This Helpdesk Administrator program also prepares you to sit for three international certification exams—two for the CompTIA A+ certification and one for the CompTIA Network+ certification. The registration and exam fees for all three certifications are fully covered by Amara.

Program Courses

Code Course Duration
IT 1013 IT Professional Skills, and Ethics in the Age of AI 1 Week
IT-2013 Network + 6 Weeks
IT 2012 A+ Comprehensive 6 Weeks
Total Program Duration 13 Weeks

Enrollment Requirements

  • High School Diploma or GED
  • Web browser with internet connection
  • Course registration & payment
  • English language proficiency

Amara Covered Materials

  • Expert-led video based training
  • Competency assessments
  • National Certification exam fee

*The cost of all materials needed for this program are covered by Amara. They are not included in the tuition costs and are provided at no additional cost to students. However, students have access to these materials for a limited time frame aligned with their program. Access to these materials outside of this period is not guaranteed, and students may be responsible for costs associated with any extended access.

Student Services

  • Dedicated Student Success Advisors
  • Tailored support based on performance & behavior
  • Exam preparation process
  • 1 year post-program access to Career Center & Career Coaches

IT Helpdesk Administrator

Active Duty Military Grants

Amara accepts education benefits from the Department of Defense for Active Duty Army, Coast Guard and Air Force.

Military Spouse Grants

Spouses of Active Duty Service Members in certain ranks may be eligible for assistance up to $2,000 per fiscal year.

Workforce Grants

Amara partners with American Job Centers in 30+ states and accepts Workforce Innovation and Opportunity Act (WIOA) and other workforce grant funding.

FAQs: IT Helpdesk Administrator Certification Training Program

What is an IT Helpdesk Administrator?

An IT Helpdesk Administrator sets up desktop and mobile equipment, manages computer networks and troubleshoots technical issues. They assist employees with hardware and software problems and handle the organization’s telecommunications. Their role is essential across industries to keep technology systems running smoothly.

The career outlook for IT Helpdesk Administrators is very positive, with available jobs expected to grow by 5% over the next ten years.

To become an IT Helpdesk Administrator, you can enroll in a program like Amara, which offers specialized training in IT. A high school diploma plus relevant IT certifications, like CompTIA A+, are one path to a career in the field. Amara training program prepares you for the A+ certification.

In the Amara online IT Helpdesk Administrator certification training program, you will learn a comprehensive range of skills, including:

  • Installation & PC building
  • System upgrades & repair
  • System configuration & troubleshooting
  • Problem diagnosis and preventative maintenance
  • Maintain a wide range of networking technologies
  • Proficiency in networking administration and support

To enroll in the Amara’s IT Helpdesk Administrator program, you will need a high school diploma or GED, internet access, course registration and payment.

While Amara does not offer financial aid, students may be eligible for options through government grant-funded programs like:

The total program duration is 12 weeks if completing 15-20 hrs of coursework per week.

The program is developed with collaboration from industry-recognized subject matter experts and includes interactive simulations, interviews with real-world experts, game-based learning and more, catering to every type of learner.

Yes, the program includes a strategic exam preparation process, the cost of the national certification exam and dedicated Student Success Advisors to provide tailored support based on performance.

The course includes expert-led video-based training, competency assessments and the national certification exam fee. All materials needed for the program are covered by Amara.

Some Amara programs may have certain restrictions depending on your state or region. If you have questions about your eligibility, please contact us at (443) 900-3027 or email us at training@amaracareertraining.com and our team will be happy to assist you.

We’re not institutionally accredited as a training provider, but the certifications you’ll earn in this program are accredited through the exam-issuing authority, CompTIA. So while our school itself doesn’t hold accreditation, you’ll earn an accredited certification upon passing your national exams.

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