Refund and Returns Policy – Amara Career Training

Overview

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at training@amaracareertraining.com

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Returns, Damages, and Shortages

Returns & Inspection Guidelines

Upon receiving your order, please inspect all items carefully and handle the original packaging with care.
Report any visible or hidden damages to Amara within 5 business days of delivery. Be sure to keep the original shipping box in its received condition until it has been inspected or waived for inspection.
If your order is missing items or contains incorrect products, notify Amara within 5 business days as well.
Do not complete the manufacturer’s warranty card unless you’re certain the item will not be returned. Returns with filled-out, damaged, or missing warranty cards or related materials will not be accepted.

Returns Policy:

If you’re not satisfied with your purchase, contact Customer Solutions to request an RMA# and return the item(s) within 30 days of the invoice date.
All returned items must be in resalable condition, full case quantities (if applicable), and in their original packaging.
Returns are subject to a 15% restocking fee and must be returned with prepaid shipping.

Note on eProducts:

All sales for eBooks and eLearning products are final. These items cannot be returned or exchanged, so please ensure you’re ordering the correct title for your needs. Also, verify in advance whether digital devices are allowed in your classroom if purchasing eBooks.

Additional Information on Returns:

Additional Return Policies & Shipping Damage Claims

Returns will not be accepted after 30 days from the invoice date—no exceptions.
To return any item, you must first obtain an RMA#. Returns without an RMA# will be rejected.
- Request an RMA by contacting Customer Solutions at (667) 254-0086 (option 2) or emailing training@amaracareertraining.com.
Private label items and special orders are non-returnable and cannot be credited.
Once your returned items arrive at our facility, Amara will inspect the products and issue the appropriate credit based on their condition.

Important for Damaged Shipments:

If your order arrives with visible damage, report it to the carrier at the time of delivery.
For truck deliveries, make sure to note “box damaged” on the Bill of Lading before signing.
A copy of this signed receipt is required to process a claim with Amara.
Failure to properly document damage upon delivery may result in your damage claim being denied.

Refunds for Electronic Goods

Refund Policy for Online Courses and eCards

Online courses are non-refundable under any circumstances.
eCards purchased directly through the Amara Career Training website are eligible for a refund.
eCards ordered using a purchase order are not eligible for a refund; however, a credit may be issued to your account for future use.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, contact Customer Solutions at training@amaracareertraining.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, contact our Customer Solutions at training@amaracareertraining.com you should mail your product to: 415 State Hwy 755, Edgewood, MD 21040.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.